Daily Life - Hotel Upgrade

A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’vebeen expecting you& and here is your keycard to
the presidential suite.
B: But there must be some mistake; my reservationwas for a standard room.

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A: Are you sure? Let me double check .
B: Yeah&Here, this is my confirmation number.

A: You’re right Mr. Roberts, there seems to be a mixup,unfortunately we’re overbooked at the moment.
B: So..

A: Not to worry. We’re pleased to offer you a complimentaryupgrade.
B: Presidential suite baby!

Key Vocabulary
check in :register at a hotel or airport
under the name: name used for the reservation